Terms & Conditions
A legal disclaimer
Please read these Terms and Conditions carefully before using our website or engaging our services. By accessing afloatvirtualassistants.com or entering into a service engagement with Afloat Virtual Assistants
LLC ('Afloat,' 'we,' 'us,' or 'our'), you ('Client,' 'you,' or 'your') agree to be bound by these Terms. If you do not agree, do not use this website or engage our services.
1. About Afloat Virtual Assistants
Afloat Virtual Assistants LLC is a premium virtual operations firm headquartered in Washington, D.C. We provide operations infrastructure, delegation framework design, systems architecture, and executive-level
virtual operations support to scaling founders and business leaders on a retainer basis.
Registered business address and legal correspondence: Washington, D.C. (specific address provided in
client engagement agreements)
Contact: principal@afloatvirtualassistants.com | (888) 423-5621
2. Services
Afloat provides B2B professional services exclusively to business clients. Our services include, but are not limited to:
• Operations Foundation — administrative operations management
• Operations Partner — executive-level operations ownership
• Operations Infrastructure — SOP library, delegation framework design, and workflow architecture
• Executive Operations — dedicated team with fractional COO-level strategic engagement
The specific scope, deliverables, and terms of each engagement are confirmed and memorialized in a separate written Service Agreement executed between Afloat and the Client prior to commencement of services. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement shall control.
All services are retainer-based. Afloat does not sell time or hours. Pricing reflects outcomes delivered, not time expended.
3. Eligibility & Use of Website
This website is intended for use by business owners, founders, and organizational leaders. By using this
website, you represent that:
• You are at least 18 years of age
• You have the authority to bind yourself or your organization to these Terms
• You are using the website for lawful business purposes
Afloat reserves the right to refuse service or website access to anyone for any reason at its discretion.
4. Booking & Discovery Calls
The Operations Clarity Call (accessible via Calendly at afloatvirtualassistants.com) is a complimentary 30-
minute consultation. Booking a call does not create a client relationship, obligate Afloat to provide services, or guarantee availability. The call is for mutual qualification purposes only. By booking via Calendly, you acknowledge that your booking information is processed by Calendly under
their own Privacy Policy. Afloat uses this information solely to prepare for and conduct your consultation. Afloat reserves the right to cancel or reschedule any booked call with reasonable notice.
5. Client Engagements & Service Agreements
All paid engagements require a signed Service Agreement. No services will commence until:
1. A scope of work is confirmed in writing
2. A Service Agreement is fully executed by both parties
3. The initial retainer payment is received per the payment terms in the Service Agreement
Service Agreements may include additional terms, representations, and obligations specific to the engagement. These Terms are incorporated by reference into every Service Agreement.
6. Payment Terms
Retainer fees are billed monthly in advance on or before the first day of each service month, unless otherwise specified in the applicable Service Agreement. The following apply to all engagements unless
superseded by the Service Agreement:
• Invoices are due upon receipt
• Payments not received within 5 business days of the due date may result in a service pause
• Payments not received within 15 business days may result in engagement termination per
Section 8
• Afloat does not accept hourly billing requests or scope adjustments outside of the written
amendment process
• All fees are quoted in U.S. dollars
Afloat reserves the right to adjust retainer pricing at renewal. Clients will receive no less than 30 days' written notice of any pricing change.
7. Intellectual Property
7.1 Afloat Proprietary Frameworks. The following frameworks are the exclusive intellectual property ofAfloat Virtual Assistants LLC: the Energy Audit, Document Before You Delegate, the Async Default
System, and the 3-Layer Delegation Stack (collectively, 'Proprietary Frameworks'). Clients receive a limited, non-exclusive license to use these frameworks internally within their business during the term of
an active engagement. No license to reproduce, redistribute, teach, sell, or commercialize any Proprietary Framework is granted.
7.2 Client-Owned Deliverables. SOPs, workflows, and documentation created specifically for a Client's business operations ('Client Deliverables') are owned by the Client upon full payment of all fees. Client Deliverables created using Afloat's Proprietary Frameworks incorporate Afloat's IP but the specific
operational content belongs to the Client.
7.3 Website Content. All content on afloatvirtualassistants.com — including text, graphics, logos, and brand materials — is owned by Afloat Virtual Assistants LLC. Unauthorized reproduction or use is prohibited.
8. Term & Termination
8.1 Term. Each engagement begins on the date specified in the Service Agreement and continues on a monthly basis unless a fixed term is specified.
8.2 Client Termination. Clients may terminate a monthly retainer engagement by providing written notice
no less than 30 days prior to the desired termination date. Termination does not relieve the Client of payment obligations for the current billing period or any outstanding amounts owed.
8.3 Afloat Termination. Afloat may terminate an engagement immediately upon written notice if:
• Client fails to make payment within 15 business days of the due date
• Client breaches any material term of the Service Agreement or these Terms
• Client engages in conduct that Afloat determines, in its sole discretion, to be harmful, abusive, or unethical
8.4 Effect of Termination. Upon termination: Afloat will deliver all Client Deliverables completed as of the termination date. All outstanding fees for services rendered are immediately due and payable. No further
services will be provided.
9. Confidentiality
Each party acknowledges that in the course of the engagement, it may receive or have access to
information that is confidential and proprietary to the other party. Each party agrees to:
• Hold such information in strict confidence
• Use it only for the purposes of fulfilling obligations under the Service Agreement
• Not disclose it to any third party without prior written consent
This obligation survives termination of the engagement for a period of two (2) years. Confidential information does not include information that is publicly known, independently developed, or required to be disclosed by law.
Specific confidentiality obligations and any non-disclosure requirements will be detailed in each Client's Service Agreement.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AFLOAT VIRTUAL ASSISTANTS LLC, ITS FOUNDER, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR:
• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF REVENUE, PROFITS, OR BUSINESS OPPORTUNITIES
• DAMAGES RESULTING FROM CLIENT'S FAILURE TO IMPLEMENT RECOMMENDED
SYSTEMS OR FRAMEWORKS
• ANY THIRD-PARTY CLAIMS ARISING FROM SERVICES PROVIDED TO CLIENT
IN NO EVENT SHALL AFLOAT'S TOTAL LIABILITY TO ANY CLIENT EXCEED THE TOTAL FEES PAID BY THAT CLIENT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Nothing in this section limits liability for gross negligence, willful misconduct, or fraud.
11. Disclaimers
11.1 No Guarantee of Results. Afloat provides professional operations services based on Soletia Christie's experience and Afloat's proprietary frameworks. We do not guarantee specific business outcomes, revenue results, or operational improvements. Client results depend on numerous factors
outside Afloat's control including Client implementation, market conditions, and business-specific
11.2 Not Legal, Financial, or Compliance Advice. Nothing in Afloat's services or website constitutes legal, financial, tax, regulatory, or compliance advice. Clients are responsible for ensuring their own legal and regulatory compliance.
11.3 HIPAA. If Client's operations involve Protected Health Information (PHI), Client is responsible for disclosing this to Afloat prior to engagement commencement. A Business Associate Agreement will be
required for any scope involving PHI.
11.4 Website Accuracy. While we endeavor to keep website content accurate, Afloat does not warrant that all content is error-free or current. Pricing and service details are confirmed in individual Service Agreements.
12. Dispute Resolution
In the event of any dispute arising from these Terms or a Service Agreement, the parties agree to attempt good faith resolution through direct negotiation within 30 days of written notice of the dispute.
If the dispute is not resolved through negotiation, either party may pursue binding arbitration under the rules of the American Arbitration Association (AAA) in Washington, D.C. Each party bears its ownattorney's fees except as otherwise required by law.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.
13. Governing Law & Jurisdiction
These Terms and all Service Agreements are governed by the laws of the District of Columbia, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought in the courts of the District of Columbia.
14. Modifications to These Terms
Afloat reserves the right to update these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the website or continued engagement with Afloat following notice of updated Terms constitutes acceptance of the revised Terms. Active clients will receive 30 days' advance written notice of any material changes that affect their engagement.
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5. Entire Agreement
These Terms, together with any applicable Service Agreement, constitute the entire agreement between the Client and Afloat with respect to its subject matter and supersede all prior discussions, representations, and agreements. If any provision of these Terms is found to be unenforceable, the
remaining provisions remain in full force and effect.
16. Contact
For questions about these Terms, please contact:
Afloat Virtual Assistants LLC
Email: principal@afloatvirtualassistants.com
Phone: (888) 423-5621
Website: afloatvirtualassistants.com